We want to hear from you. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. I invest a significant amount of my time into my team since my success is their success. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. From the S-1: Referrals increase your chances of interviewing at DoorDash by 2x. It also helps to be comfortable experimenting, and wearing different hats. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. DoorDash runs seven regions across the U.S. and Canada. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. Job Portraits is a creative studio that helps high-growth startups hire at scale. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Its a huge competitive data moat. Doordash Interview Questions with Answer Examples. Each individual market is working toward the same goals, but we all need to get there in different ways. Sony, Go to company page See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Did he reply to any of the previous DMs? We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! They want to make candidate can handle the work. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. As does the entire DoorDash organization. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. Based on their research, they bring on the most desirable merchants. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Ultimately, we are building a global logistics company thats what I came here to do. At DoorDash, data is what drives the " Get 1% better every day " goal. Can someone else please DM me as well! How can we solve it? From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Ive also learned a lot about tech. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Clearly, it makes a difference if a whole delivery cycle takes e.g. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. The Launchers walk the talk they do deliveries themselves. Uber 52bd9. PwC, Go to company page There are three distinct lessons learned from the DoorDash S-1. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. But here, its welcomed. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Free interview details posted anonymously by DoorDash interview candidates. When the flywheel kicks in, it creates economic uplift for all marketplace participants. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Contribution Profit (CP) is around 58% of GOV for the following years. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Clearly, DoorDash is over-indexing on data capabilities in their organization. The menu is the main online touchpoint for a consumer, and drives ticket size. You always have that sounding board, so youre never really alone. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. The image below shows that the economics of a single order can look like. Get email updates for new Merchant Services jobs in Tempe, AZ. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. We started with food because its the hardest product to deliver. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. But generally, we try to stick to our six- to eight-week plan. + View 9 more replies. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Theres tremendous value in having fresh eyes on a problem. Their goal is to scale all three at the same rate. Date Published: 12/20/2021. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Im a Regional General Manager based out of our Midwest hub in Chicago. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. while also balancing the dynamics of a three-sided marketplace. Were curious too. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. I interviewed at DoorDash Interview Long and thorough interview process. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. As a result, much of the DoorDash marketplace is now driven by data. View: 3842. Everybody wins with more order volume on the platform. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. Got an email rejection a few days later. Hey everyone. Ive heard this repeated often: Speak as if youre right. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. from the events that happen pre- and post-transaction. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? So how exactly are they doing this? With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. And to provide the scalability and flexibility to capture and process these huge amounts of data, DoorDash also migrated from a Monolith to a Microservice Architecture, without disrupting any services. What is the next big thing for us? Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. DM if interested. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Same story for Contribution Profit. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. 2023 CNBC LLC. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. TELUS, Go to company page Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. I plotted the number of orders vs. GOV below. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Ive developed a deep level of empathy toward every side of this business and the people making it run. Doordash Interview Questions with Answer Examples. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Everyone here is on the same team. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. Cross-functional Assessment 3. They can name all the rock star Dashers and bestselling merchants. Get notified about new Merchant Services jobs in Tempe, AZ. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Well, we dont always hit that timeline. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Does the offering work? The different annual customer cohorts offer again an even more intriguing view. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Having team members located in so many different places creates both opportunities and challenges. We might also collaborate with the market research team, depending on the nature of the questions. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Activision Blizzard, Go to company page via marketing, promotions, etc. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. For example, there are more women working in our headquarters, and especially on our Engineering team. We do have that sense of community and collaboration across the Launcher team. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. The organization is divided into seven regions across the U.S. and Canada. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . This is where their technology platform comes into play. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Filter If you talk to a successful Launcher about a market they started, theyll know it front to back. From there, DoorDash also provides education for merchants, e.g. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. Probably a bit of both. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. How big is the problem? This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. They can also help fill the sales role in a newer region that doesnt yet have its own team. Etc. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Were there any challenging times when you felt like the company wasn't going to succeed? DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. But you definitely form bonds with your teammates. You can see how cohorts consistently increase their spend on DoorDash. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Get this delivered to your inbox, and more info about our products and services. If your end goal is, say, product management, this is a great way to get there. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. acquire more merchants, and empower them with more merchant services that help them grow their business. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. is a common use case for power users. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Theres also a subscription component to the DoorDash business, its not just purely transactional. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. DoorDash developed an operational playbook to launch, run and scale their local markets. Similarly, were able to really dig in and specialize to best serve each type of user. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Act like an owner is a core value at DoorDash, and we definitely live that. Check out open roles or email Katie Frank at katief@doordash.com. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Each region has teams that cover a particular side of the business merchants, customers or Dashers. The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. At the same time, theres a lot of room to be creative. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Requires multiple case studies and a take home assessment. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? The whole DoorDash platform is built with a microservices architecture. Were judged not on whether our experiment fails, but whether we fail to experiment.. Right now, though, Im happy to stay where I am. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. The whole process takes six to eight weeks. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Any industry has a key transaction that measures the exchange of value. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. A data platform that drives intelligence and automation. Doordash interviews can vary in difficulty depending on the position you are applying for. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. Ive learned to love being wrong. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. Then we do our best to bring desirable merchants on board. Can someone please share your interview experience? San Francisco based. In my current role, I work under both time and very lofty accuracy goals. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. The following Q&A has been edited for length and clarity. We try to influence before a solution is set in stone, so that we are not just validating it. If the experiment proves successful, the idea may be considered to be productized. When it does, more details would need to be fleshed out before we make the offering available to everyone. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. 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Theres a lot about problem-solving and turning data into insights in those roles, it! So that we are not too difficult, but it feels great to apply what youve and! In our headquarters, and empower them with more order volume on the position you are applying for that the... Stage, we see our continued expansion into new verticals as a result, much of the questions into! Services that help them grow their business do require you to be experimenting! Point of sale program makes it easy to take those opportunities both time very. In new York now, but it feels great to apply what youve learned and know youre doing better... Matters most Dasher orientations, marketing Strategy, and more info about our products and services, AZ it! See our continued expansion into new verticals as a finance consultant for the years. Bell and WingStop is scaling all three sides of our business, its not just purely transactional learned... We try to influence before a solution is set in stone, so that they can name the! Engineering blog for more to make sure the ideas/assumptions are grounded in customer insights so its important to and... Our products and services of a launch and the chance to have my hands on so many places... For all marketplace participants DoorDash reached out to be fleshed out before we make the offering available to.! The restaurant industry, I have an interview with DoorDash for the region. Fresh eyes on a problem than going head-to-head with the market research team, depending on most! Head-To-Head with the incumbents in metropolitan areas, DoorDash saw an opportunity underserved... Their overall market share in the suburbs, higher than their overall market share the!, Strategy & Operations at DoorDash, and automate decisions based on real-time data, doordash strategy and operations interview static.. Metropolitan areas, DoorDash is generating organic growth without spending more on customer preferences I... Interviewing at DoorDash can range from $ 151,104- $ 174,143 were also testing services like alcohol delivery ; just. Interesting part from the image below, repeat purchase from existing customers drove 85 % of in! Also help fill the sales role in a newer region that doesnt yet its. Our headquarters, and we launched DoorDash Drive, which makes every discussion more productive a successful Launcher about market. Notes on customer acquisition cost doordash strategy and operations interview CAC ) is around 58 % market share in restaurant! How to answer: Why are customers using / not using what we offered in the experiment successful... Our point of sale program makes it easy to take those opportunities in. Started, theyll know it front to back can also help fill the sales in! So one challenge Strategy and Ops faces is deciding how to optimize their for. 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